Privacy Policy

Introduction

TibTok (“we,” “our,” or “us”) operates the TibTok clinic management platform, accessible via our website (the “Platform”) and our mobile application (the “App”) (collectively, the “Services”). We are committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Please read this policy carefully. By accessing or using our Services, you signify that you have read, understood, and agree to our practices as described. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information to provide and improve our Services.

Information You Provide to Us:

Account and Profile Data: When you register, we collect personal data such as your name, email address, telephone number, and professional credentials.
Health and Medical Information: As part of the Services, healthcare providers may input and manage patient health information, including medical history, treatment plans, and clinical notes. Patients may also provide health data through the App. This information is controlled by the healthcare provider’s practice, and we process it as a “Business Associate” or “Data Processor” under their instructions and in accordance with applicable health data laws.
Financial Data: When you purchase a subscription plan, we collect payment information, such as your credit card details, which is processed directly by our secure third-party payment processors.
Communications: Information you provide when you contact our support team or communicate with us.

Information Collected Automatically:

Derivative Data: When you access our Services, our servers automatically log information such as your IP address, browser type, operating system, device identifiers, access times, and the pages you viewed before and after using the Services.
Usage Data: We collect data about your interactions with the Services, such as the features you use, the time and duration of your activities, and other diagnostic data.

How We Use Your Information

We use the collected information for the following business purposes:

To create, manage, and secure your account.
To provide, operate, and maintain the Services, including facilitating communication between healthcare providers and their patients.
To process your transactions and manage your subscription.
To provide customer support and respond to your inquiries.
To improve the functionality, quality, and user experience of our Services.
For internal purposes such as data analysis, auditing, and fraud prevention.
To comply with our legal obligations and enforce our terms of service.

How We Disclose Your Information

We may share information in the following situations:

With Healthcare Providers and Professionals: Patient information is shared with their designated healthcare providers and clinic staff on the Platform, and vice-versa, to facilitate care.
Third-Party Service Providers: We share information with trusted vendors who perform services for us, such as hosting, data analysis, payment processing, and customer support. These parties are bound by contractual obligations to keep information confidential and use it only for the purposes we disclose.
Business Transfers: Your information may be transferred in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Obligations: We may disclose information if required to do so by law or in response to valid legal process, such as a court order or subpoena, or to protect our rights, property, and safety or the rights, property, and safety of others.

Data Security

We implement a variety of administrative, technical, and physical security measures designed to protect your personal information. This includes encryption, access controls, and secure server infrastructure. While we take reasonable steps to secure your data, no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights and Choices

You can review and update your account information at any time by logging into your account settings on the Platform or App.

To delete your account, please use the “Account Deletion Form” on our website or contact us using the Contact Us form. Upon your request, we will deactivate or delete your account and information from our active databases. Please note that we may retain certain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Policy for Health Information

TibTok will safeguard patient health information in accordance with the legal obligations standards we enter into with healthcare provider clients. Patients should direct any questions about the privacy of their health records to their healthcare provider.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Services and updating the “Last Updated” date. We encourage you to review this policy periodically.

If you have any questions or comments about this Privacy Policy, please contact us at:
[support@tibtok.io].